This Privacy Policy explains our practices, including your choices, regarding the collection, use, and disclosure of certain information, including your personal information in connection with the World Stream service.
Contacting Us
If you have general questions about your account or how to contact customer service for assistance, please visit our online help center at support.worldstream.tv.
For questions specifically about this Privacy Policy, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at privacy@worldstream.tv.
The data controller of your personal information is World Stream Pty Ltd, 35–37 Melville Road, Brunswick West, VIC 3055, Australia.
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
Collection of Information
We receive and store information about you such as:
Information you provide to us:
We collect information you provide to us which includes: your name, email address, payment method(s), telephone number, and other identifiers you might use (such as username). We collect this information in a number of ways, including when you enter it while using our service, interact with our customer service, or participate in surveys or marketing promotions; information when you choose to provide ratings, taste preferences, account settings (including preferences set in the "Account" section of our website), or otherwise provide information to us through our service or elsewhere.
Information we collect automatically:
We collect information about you and your use of our service, your interactions with us and our advertising, as well as information regarding your network, network devices, and your computer or other World Stream capable devices you might use to access our service (such as smart TVs, mobile devices, set top boxes, and other streaming media devices). This information includes:
- your activity on the World Stream service, such as title selections, shows you have watched, ads viewed (if applicable), search queries;
- your interactions with our emails and texts;
- details of your interactions with our customer service, such as the date, time and reason for contacting us, and if you call us, your phone number and call recordings;
- device IDs or other unique identifiers, including for your network devices (such as your router), and devices that are World Stream capable on your network;
- resettable device identifiers (also known as advertising identifiers), such as those on mobile devices, tablets, and streaming media devices that include such identifiers;
- device and software characteristics (such as type and configuration), connection information including type (wifi, cellular), statistics on page views, referring source (for example, referral URLs), IP address (which can be used to tell us your general location, such as your city, state/province, and postal code), browser and standard web server log information;
- information collected via the use of cookies, web beacons and other technologies, including ad information (such as information on the availability and delivery of ads, the site URL, as well as the date and time).
Information from other sources:
We also obtain information from other sources. We protect this information according to the practices described in this Privacy Policy, plus any additional restrictions imposed by the source of the information. These sources vary over time, but could include:
- service providers that help us determine a location based on your IP address in order to customize our service and for other uses consistent with this Privacy Policy;
- security service providers that provide us with information to secure our systems, prevent fraud and help us protect the security of World Stream accounts;
- payment service providers that provide us with payment or balance information, or updates to that information, based on their relationship with you;
- advertisers that run ad campaigns on World Stream ("Advertisers") that might provide us with identifiers and information about your interests;
- service providers that facilitate the sale, operations, and management of ads ("Ad Service Providers");
- ad measurement companies that support World Stream and Advertisers in understanding the effectiveness of ad campaigns;
- online and offline data providers, from which we obtain aggregated demographic, interest based and online advertising related data.
Use of Information
We use information to provide, analyze, administer, enhance and personalize our services and marketing efforts, to provide, analyze, administer, enhance and select ads in connection with our ad supported subscription plans, to process your registration, your orders and your payments, and to communicate with you on these and other topics. For example, we use such information to:
- provide you with customized and personalized viewing recommendations for movies, TV shows, and games we think will be of interest to you;
- determine your general geographic location (such as your city, state/province, and postal code);
- provide localized content;
- determine your ISP to support network troubleshooting for you;
- help us quickly and efficiently respond to inquiries and requests;
- coordinate with Partners on making the World Stream service available to members;
- secure our systems, prevent fraud and help us protect the security of World Stream accounts;
- prevent, detect and investigate potentially prohibited or illegal activities, including fraud, and to enforce our terms;
- analyze and understand our audience, improve our service and optimize content or ad selection;
- communicate with you concerning our service so that we can send you news about World Stream, details about new features and content available on World Stream, special offers, promotional announcements, consumer surveys, and to assist you with operational requests such as password reset requests.
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
Service Providers:
We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide marketing, advertising, communications, security, infrastructure and IT services, to customize, personalize and optimize our service, to provide bank account or balance information, to process credit card transactions or other payment methods, to provide customer service, to analyze and enhance information, and to process and administer consumer surveys. We do not authorize them to use or disclose your personal information except in connection with providing their services.
Advertisers/Ad Measurement Companies:
We may share information collected from or about you with Advertisers and/or Ad Measurement Companies to select advertisements, and measure and improve advertising effectiveness.
Promotional offers:
We may offer joint promotions or programs that, in order for your participation, will require us to share your information with third parties. Please note that these third parties are responsible for their own privacy practices.
Protection of World Stream and others:
World Stream and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, (c) detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of World Stream, its users or the public.
Business transfers:
In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with our Privacy Policy.
Access to Account and Profiles
"Remember me" function:
For ease of access to your account, you can use the "Remember me on this device" function when you log in to the website. This function uses technology that enables us to provide direct account access and to help administer the World Stream service without requiring reentry of any password or other user identification when your browser revisits the service.
Giving others access to your account:
If you share or otherwise allow others to have access to your account, they will be able to see shows you have watched, ratings, account information (including your email address or other information in the "Account" area of our website). This remains true even if you use our profiles feature.
Profiles:
Profiles allow users to have a distinct, personalized World Stream experience, built around the movies and shows of interest to them, as well as separate watch histories. Please note that profiles are available to everyone who uses your World Stream account, so that anyone with access to your World Stream account can navigate to and use, edit or delete profiles.
Your Choices
Email and Text Messages:
If you no longer want to receive certain communications from us via email or text message, simply click the "unsubscribe" link in the email or reply STOP (or as otherwise instructed) to the text message. Please note that you cannot unsubscribe from service-related correspondence from us, such as messages relating to your account transactions.
Behavioral Advertising:
Behavioral advertisements are those that are selected based on your use and/or interactions with various unaffiliated third party apps or websites across the Internet. World Stream can advertise its services using behavioral advertising, and if you are using a browser, then certain cookies and web beacons can be used to collect information to help determine your likely interests.
World Stream Ad Supported Subscription Plan:
If you subscribe to an ad supported subscription plan, we can present you with advertisements.
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web beacons), as well as resettable device identifiers, for various reasons. We want you to be informed about our use of these technologies, so this section explains the types of technologies we use, what they do, and your choices regarding their use.
Cookies and similar technologies:
- Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. We use other technologies such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL).
- Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies.
- If you use the World Stream app on a mobile device, tablet, or streaming media device, we may collect a resettable device identifier from your device.
Why does World Stream use these technologies?
We use these types of technologies for various reasons, like making it easy to access our services by remembering you when you return; to provide, analyze, understand and enhance the use of our services; to enforce our terms, prevent fraud; to improve site performance, monitor visitor traffic and actions on our site; and to deliver and tailor our marketing or advertising, and to understand interactions with our emails, marketing, and online ads on third party sites.
Types of cookies we use:
- Essential cookies: These cookies are strictly necessary to provide our website or online service.
- Performance and functionality cookies: These cookies help us to customize and enhance your online experience with World Stream.
- Advertising cookies and resettable device identifiers: These cookies and resettable device identifiers use information about your use of this and other websites and apps, your response to ads and emails, and to deliver ads that are more relevant to you.
Analytics (Google Analytics):
We use Google Analytics 4, a service provided by Google, to understand how visitors find and use this website — for example, which pages are viewed, how visitors move through the site, and overall site performance. Google Analytics sets cookies (such as those beginning with _ga) and processes information including your approximate location (derived from your IP address), device and browser type, the website that referred you, and the pages you view. We use this information in aggregate to improve the service. For more information, see Google's Privacy Policy and how Google uses information from sites that use its services. You may also install Google's Analytics opt-out browser add-on.
Your consent (EU, EEA, UK and Switzerland):
If you visit from the European Union, the European Economic Area, the United Kingdom or Switzerland, analytics cookies are not set until you choose to accept them. On your first visit, a banner lets you Accept or Decline analytics; we use Google Consent Mode so that no analytics cookies are stored until you accept. You can change your decision at any time by clearing this site's cookies and site data in your browser, which will cause the consent banner to appear again. Visitors in other regions can opt out using the browser and device controls described above, and Google's opt-out tools.
How can I exercise choice regarding these technologies?
To exercise choice regarding cookies, you can click on our cookie preferences in our website. At this time, we do not respond to web browser "do not track" signals.
To opt out of behavioral ads from World Stream in connection with a resettable device identifier on a mobile device, tablet, or streaming media devices, please configure the appropriate setting on your device (usually found under "privacy" or "ads" in your device's settings).
Your Information and Rights
You can request access to your personal information, or correct or update out-of-date or inaccurate personal information we hold about you. You may also request that we delete personal information that we hold about you.
When you visit the "Account" portion of our website, you have the ability to access and update a broad range of information about your account, including your contact information, your World Stream payment information, and various related information about your account.
For other requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer/Privacy Office via our support form.
Retention of Information
We may retain information as required or permitted by applicable laws and regulations, including to honor your choices, for our billing or records purposes and to fulfill the purposes described in this Privacy Policy. Specifically, we retain information for our legitimate interests and essential business purposes, such as operating, maintaining and improving our services; complying with our legal obligations; and exercising our legal rights and remedies, including enforcing our terms of use.
Security
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
Other Websites, Platforms and Applications
The World Stream service may be provided through and/or utilize features operated by third party platforms, or contain links to sites operated by third parties whose policies regarding the handling of information may differ from ours. These websites and platforms have separate and independent privacy or data policies, Privacy Policies, notices and terms of use, which we recommend you read carefully.
Children
You must be at least 18 years of age or older to subscribe to the World Stream service. Minors may only use the service with the involvement, supervision, and approval of a parent or legal guardian.
Changes to This Privacy Policy
We will update this Privacy Policy from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the World Stream service after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. If you do not wish to acknowledge or accept any updates to this Privacy Policy, you may cancel your use of the World Stream service.
Related policies
To review our other policies, see below:
- Terms of Use — https://worldstream.tv/legal/terms
- Subscription Policy — https://worldstream.tv/legal/subscription
- Refund Policy — https://worldstream.tv/legal/refund